1. Overview
This policy explains how cancellation and refund requests are considered for products or services discussed or purchased through Solar System INS (“we”, “us”, “our”). The business is operated by Solar System INS (business legal name to be updated).
Solar projects can involve consultation, surveys, equipment procurement, customized design, installation and ongoing services. Refund eligibility may therefore depend on the agreed scope and the stage of the project.
2. Requests before work begins
If you wish to cancel before materials are ordered or work begins, contact us as soon as possible. We will review any payments made and the terms of your accepted quotation or agreement. Any applicable charges or deductions will be explained, subject to applicable law and contractual terms.
3. After procurement or installation begins
Where materials have been ordered, customized or delivered, or where survey, design or installation work has been completed, any cancellation request will be evaluated according to the written project agreement and actual commitments or costs incurred. Refunds are not automatically guaranteed at this stage.
Any non-refundable amounts, where permitted by law, should be clearly disclosed in the accepted quotation or agreement.
4. Incorrect, damaged or defective products
If supplied products are damaged, incorrect, defective or do not meet agreed specifications, please notify us with relevant photos and documents. We will review applicable contractual obligations, manufacturer warranty terms and your remedies under relevant consumer protection laws. This policy does not restrict mandatory statutory remedies.
5. How to request a cancellation or refund
Send a written request to our support email, including your name, contact number, quotation or invoice reference (if any), payment details, and a brief explanation of the issue. Do not email card PINs, passwords or other sensitive banking credentials.
Support email: Email available soon.
6. Review and payment method
We will review the request and communicate the outcome, any agreed deduction, and the expected processing time in writing. Where a refund is approved, it will ordinarily be returned to the original payment source where feasible and lawful. Actual credit timing may depend on the payment provider or bank.
7. Contact
Business: Solar System INS (business legal name to be updated)
Email: Email available soon
Address: Business address to be added